For Service Providers

Predict

Intelligently and accurately reduce subscriber churn

Analyze your subscriber base, predict which customers are likely to churn based on a variety of factors, and do what’s needed to keep them.

Use Predict to reduce your churn rate, saving you money as you retain more subscribers

Features at a glance

Based on Plume's intelligent and AI-driven algorithm, analyze a variety of known churn-driving factors.

Use analytics to predict when a customer may leave and target them with personalized resolutions.

Look at sudden increases in churn-likelihood percentage to be proactive before the subscriber becomes at risk for imminent churn.

Identify customers likely to churn in Predict, utilize Generate to create a cohort based on timing and reasoning, then monitor the campaign's effectiveness in Nurture to drive success.

More effectively analyze your business by tracking the risk factors for churn, and have visibility into both your market and the risk factors for subscriber loss.

Exceed all expectations

To deliver the fast, flawless, and reliable experiences demanded by today’s smart home users, broadband service provider Armstrong opted for Plume’s cloud-driven platform.

Since adding Plume-powered solutions, Armstrong has seen:

33%

increase

in NPS

18%

reduction

in customer churn

Download case study

More Harvest services

Generate

Data to pinpoint your target audience

Produces customized targets for cohort-based sales and personalized marketing campaigns based on subscriber profiles that detail adoption rates, brand affinities, device usage, and tenure for robust user insights.

Explore Generate

Nurture

Intelligence to reach your customers

Upsell, cross-sell, engagement, and lead-generation engines help you intelligently interact with your customers through our Campaign Delivery tool. Multichannel messaging and user engagement is designed to reach your audience in the right place at the right time with polished, engaging marketing materials.

Explore Nurture

Clarity

Insight into your audience

Our Business Analytics tool allows you to analyze customer trends, measure growth, and monitor network churn results. Audience Indices provide an in-depth look at who’s actually on your network and, more helpfully, who is not, while Device Trends analyzes application usage and adoption, as well as market shares and composite consumer scores.

Predict

Tools to combat churn

Gives you intelligence on locations with a high risk of churn. Access to insights-driven factors helps you make decisions about subscriber retention while integration with your workflow tools may allow you to combat churn.